Refund & Return Policy

Last updated: August 15, 2026

Thank you for supporting Curved Sword Man!

Because many of our products are made to order through print-on-demand fulfillment, we generally do not accept returns or exchanges simply because a customer changes their mind or orders the wrong size.

However, we want to make sure you receive the product you paid for. If there is a problem with your order, please contact us and we will do our best to make it right.

Damaged or Defective Products

If your product arrives damaged, defective, or has a manufacturing or printing problem, please contact us within 7 days of receiving your order.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the damage or defect

After reviewing the issue, we may provide a replacement or refund.

You may be asked to provide additional information or photographs so that we can determine what went wrong.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

If the error was made during fulfillment, we will work with our fulfillment provider to arrange an appropriate replacement or refund.

Shipping Damage

If your order arrives visibly damaged, please take photographs of the package and the product and contact us as soon as possible.

We will review the situation and, when appropriate, arrange a replacement or refund.

Change of Mind and Incorrect Sizes

Because our merchandise may be produced specifically for each order, we generally do not accept returns or exchanges for:

• Changing your mind

• Ordering the wrong size

• Ordering the wrong color

• Selecting the wrong product

• Personal preference regarding the appearance of the product

• Products that have been worn, washed, altered, or damaged after delivery

Please carefully review product descriptions, size charts, and order information before completing your purchase.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an order has not yet been fulfilled, contact us as soon as possible if you entered an incorrect address. We will attempt to correct the address where possible.

Once an order has been produced or shipped, we may be unable to change the shipping address or provide a refund.

Lost or Undelivered Orders

If your order does not arrive within the expected delivery period, please contact us.

We may investigate the shipment with the fulfillment or shipping provider. Depending on the circumstances, we may offer a replacement or refund.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method used to purchase the order.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.

Approved refunds may be full or partial depending on the circumstances of the order.

Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

Because our products may enter production shortly after an order is placed, we cannot guarantee that an order can be canceled before fulfillment begins.

If production or shipping has already begun, cancellation may not be possible.

How to Request a Refund or Replacement

To request a refund or replacement, contact:

Alistair Wilson
Email: awphantom92@gmail.com

Please include your order number and, when applicable, photographs of the product or shipping damage.

We will review your request and respond as soon as reasonably possible.

Third-Party Fulfillment

Curved Sword Man uses third-party print-on-demand and fulfillment services to produce and ship certain products.

These services may have their own production, shipping, and return procedures. However, your purchase is made through the Curved Sword Man website, and refund or replacement requests should be directed to us rather than directly to our fulfillment provider.

Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

For questions regarding refunds, returns, replacements, or orders, please contact:

Curved Sword Man
Email: awphantom92@gmail.com